SHIPPING & RETURNS
 
Applicability

By using BB360 website www.bb360india.com/ (“Website”) and/or initiating a request for the purchase of products on the Website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on the Website. Please note that we may, from time to time, change the terms of the policy that govern your terms of cancellation, return or refund of an order for products bought on the Website. Every time you wish to use the Website, please check the policy to ensure you understand the terms and conditions that apply at that time.
To cancel your order (only applicable prior to shipping), please contact our Customer Delight Team via Whatsapp /Call +91 9731362552 or email info@bb360india.com

Returns and replacements:

Returns are accepted only if products are purchased from the Website.
Please do not accept an order where the seal of the packaging has been tampered with. If you receive a tampered order, please refuse the order at the time of delivery. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged / defective products, an incorrect product, or missing accessories.
An item may be eligible for replacement or store credit after verification by our Customer Care Team in the following cases:

Wrong product(s) (Only unopened and unused products will be accepted for returns)
Damaged Product(s)
Quality Issues
Missing Products(s)
Expired Product(s)
In case of missing/wrong products in your order, please get in touch with our Customer Care team within 48 hours of the order delivery. Requests received after 48 hours would not be accepted.
An Item would not be eligible for return and replacement in the following cases: 
Product is received in physically damaged condition.
Product is opened, used, or altered.
Product is returned without original packaging (including label tags, price tags, freebies and other accessories, mono cartons) or if original packaging is damaged.
Serial number or barcode on the product and / or product packaging has been tampered with.
The return/ replacement request is generated (i) beyond 48 hours from delivery for damaged / missing product; or (b) beyond 7 days from the date of delivery.
We will verify the return / replacement request and initiate replacement, refund of amounts or store credit accordingly. Please note that replacements will depend upon stock availability.
Refunds will be credited to the source account within 5-7 business days from the date of initiation of refund. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.
Please note that separate return / refund rules may apply for certain marketing campaigns or sale periods, which BB360 may display on its Website from time to time.
We reserve the right to cancel any order without confirming with the customer at any time.
Any concerns need to be reported to our Customer Care Team within 48 hours of the order delivery date via Whatsapp - +91 9731362552  or email info@bb360india.com  Our team will revert to you with a resolution within 2 working days after reviewing your request.
 We do not have an exchange policy in place.

Shipping Policy

Orders are usually delivered within 5 to 6 business days (excluding Sundays and public holidays) of placing the order on the Website.
We partner with third party logistic service providers (“Logistic Partner") in order to effectuate product shipping and delivery to you. We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any products purchased by you on the Website until such product is processed and successfully handed over to you by the Logistic Partner.

A handling charge is applicable on all orders. You agree that the Logistic Partner is authorized to collect cash on our behalf for ‘Cash on Delivery’ orders.

You agree and understand that though we Endeavour to ship and deliver our products all across India, we may, in our sole discretion determine a select list of areas that are unserviceable for the delivery of products, from time to time.

We reserve the right to charge or collect shipping fees on products from time to time. Shipping charges may vary based on the value of the product, type of product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of purchased products, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered.

You acknowledge and accept that the title and risk of all products ordered by you shall pass on to you upon the delivery of the purchased products to you.